4 reasons why compliance training flops—and how to fix it.
Did you ever put in a ton of time into creating compliance training and then get frustrated when the end product was a total flop?
Broadcat Blog
-
![[Blog header] 4 reasons why compliance training flops—and how to fix it.](https://blog.thebroadcat.com/hubfs/blog-featured-images/4-reasons-fix-compliance-training.jpg)
-
![[Blog header] Does a compliance checklist count as “training” or “communication”?](https://blog.thebroadcat.com/hubfs/Does-a-compliance-checklist-count-as-training-or-communication.png)
Does a compliance checklist count as “training” or “communication”?
Both, if you do it right.
Filed Under:
-
![[Blog header] What your employees really think of compliance. [Thoughts from a sales guy]](https://blog.thebroadcat.com/hubfs/blog-featured-images/thoughts-from-sales.jpg)
What your employees really think of compliance. [Thoughts from a sales guy]
"Not to sound too jaded, but compliance training is about reducing legal risk to the company because of the poor behavior of an employee."
Filed Under:
-
![[Blog header] How should you document compliance training for the Department of Justice?](https://blog.thebroadcat.com/hubfs/How-you-should-document-compliance-training-for-the-DOJ.png)
Filed Under:
-
The DOJ wants your compliance training to focus on prevention. What does that look like?
You’ve read the interview about what Department of Justice prosecutors look for in co…
Filed Under:
-
What is 'defensible' compliance training for the Department of Justice?
So: you’ve been made responsible for compliance training at your company. You know you want to make sure that if your company ends up in front of the Department of Justice and you have to explain y…
Filed Under:
-
How to strategically use our interview on what the DOJ looks for in training to change how your company does stuff.
So you report to an old-school compliance officer or general counsel—the kind who steadfastly believes that compliance training needs to be a series of formal courses about the law.
Filed Under:
-
How to make your compliance policies understandable.
You know the feeling when you spend hours and hours drafting, editing, revising and re-drafting a document, only to find out the masterpiece you poured your soul into has devolved into a convoluted…
Filed Under:
-
Three reasons why this interview on what the DOJ looks for in compliance training is such a big deal.
Last week, we released an interview with Hui Chen, the Department of Justice’s former compliance counsel expert, on what the …
Filed Under:
-
Broadcat's top jams of 2020
We're starting off 2021 the best way possible: full of awesome music! 🎶 That's right, it's time for Broadcat's top jams of 2020!
Filed Under:
-
Year-end book recommendations that are not about compliance (but will make you better at compliance).
We're finally winding down 2020, and that means getting ready to spend time with our families over the holidays. And, you know, given the events of 2020, you might need a little break from Uncle Ga…
Filed Under:
-
Why discussion-based/manager-led training is crucial to your compliance outcomes.
Let's start out with a little thought experiment.
Filed Under:
-
How to work with your organization's branding team on compliance and ethics training and communications.
Fun fact: if something goes really wrong at your company and your compliance training comes under fire, the team who will end up in the hot seat is you: the compliance and ethics team.
Filed Under:
-
Be a part of the hottest compliance threads on LinkedIn.
You know that we sincerely 💜 our Broadcat community.
Filed Under:
-
Using graphics to spark compliance email joy.
Want another way to have a big impact on your compliance email engagement? This blog post is for you.
Filed Under:
-
Compliance Expert Spotlight: Christian Hunt
Remember when we told you we wanted you to have access to the best and brightest that the compliance industry had to offer?
Filed Under:
-
How to send a compliance newsletter your teams *actually* want to open
Last month we covered the basics of writing a great newsletter: from the actual words themselves to how they…
Filed Under:
-
Compliance Expert Spotlight: Kristy Grant-Hart
At Broadcat, we make compliance simple.
Filed Under:
-
How to Write a Great Compliance Newsletter
How many times have you started writing your compliance newsletter—that you'll distribute to errrrrybody, BTW—and thought, "Man, I wish there was something that spelled out how to do this well."
Filed Under:
-
Hotline, but hold the bling: Creating an engaging hotline poster.
Apologies to Drake, but the best hotline posters are the ones that keep it simple. The less bling, the better.
Filed Under:
-
Stop hosting awkward Zoom trainings in *3* simple steps.
By now, most of us have attended at least one awkward Zoom conference. Heck, you’ve probably already hosted at least one. (Don’t worry—we’ve all been there.) Confidence in front of the cam…
Filed Under:
-
4 tips for world-class *live* compliance training.
Every person will need to attend live compliance training at least once in their career—where someone from the compliance and ethics team gets up and presents to the room. And the way that c…
Filed Under:
-
Department of Justice calls for shorter, more targeted training—why that matters and what it looks like.
The Department of Justice revised their Evaluation of Corporate Compliance Programs last week, and one of those changes was a call for shorter, more targeted compliance training.
-
Two practical things you can do to promote inclusion as a corporate compliance officer.
What can you do about inclusion as a corporate compliance officer?
Filed Under:
-
How Broadcat operationalizes compliance.
We talk a big game here at Broadcat. Whether it be how we feel about compliance awareness week or
Filed Under:
-
An outsider's perspective: 3 observations about healthcare compliance
We've got another special treat for y'all! This time, it's a guest post from my girl Jess Luna at Conifer…
Filed Under:
-
How to make compliance training engaging and fun—and never boring—in three easy steps.
“Compliance training is boring,” said everyone ever.
Filed Under:
-
What's the purpose of compliance training?
"YOU CAN'T ADVANCE YET. CLICK ON ALL THE KNOWLEDGE POINTS TO CONTINUE!" droned the training voiceover. And with those words, Jeremy's spirit was finally broken. He began to mindlessly click …
Filed Under:
-
3 things about COVID-19 messaging that will change how we communicate compliance.
Fun fact: in the age of COVID-19, we're all now living in the biggest compliance experiment of all time. Without a vaccine or medicine to stop the coronavirus, the way this whole situation g…
Filed Under:
-
Coronavirus: here’s what to prioritize as a compliance team right now.
As I'm writing this sentence, Dallas County is about to go on a stay-at-home lockdown akin to what's in place in California and New York. Wherever you are, my guess is that you're feeling the same …
Filed Under:
-
Free Coronavirus Resources: announcing the #AntiviralCampaign.
Two blog posts in one week? Why, it’s almost like we’re in some sort of …
Filed Under:
-
COVID-19 and compliance: how to respond to the coronavirus as a compliance team
Oh, hey: we’re now officially in a global pandemic. Fun.
Filed Under:
-
Compliance Education vs Compliance Training—the difference and why it matters
The reason most compliance training does not work is that it's not training at all. It's education. And if you try to deliver compliance education when you should be doing training, you'll e…
-
Guest post! What bathrooms can teach you about just-in-time training.
Hey hey, y’all! It’s Courtney, and I’ve been tapped to emcee the blog today! Though she doesn’t spell her first name right,
Filed Under:
-
Design vs. Decoration—and why it matters for your compliance guidance
Ever had to work on a presentation or report (or whatever) and get bogged down in the Sisyphean task of trying to decide what graphics or headings or font to use?
-
Broadcat's top jams of 2019
The other day, everyone at the office was looking at our most-played songs for 2019, and ... something something compliance analogy.
Filed Under:
-
An anticorruption video for your sales team that treats them like salespeople.
Why do so many anticorruption videos for salespeople focus on the wrong thing?
Filed Under:
-
Filed Under:
-
VIDEO: Christian Hunt's tour of compliance design at the Amsterdam Airport
One of the best places to learn about compliance design is an airport.
Filed Under:
-
[Video] Three dumb compliance training myths (that everyone falls for)
The compliance training space is DROWNING in stupid, corrosive, credibility-shattering myths. So let's bust some of 'em!
Filed Under:
-
How to write a holiday gifts compliance reminder that humans will actually read
Hey guys, it’s almost Christmas, and you know what that means: TIME TO WATCH TEN MOVIES ON THE HALLMARK CHANNEL THAT ALL HAVE THE EXACT SAME PLOT!
Filed Under:
-
[Video] Annual compliance training is THE WORST—but not for the reason you think.
Oh, hey guys: we made another video! This one's about why annual compliance training is the worst.
Filed Under:
-
Here's why compliance training videos are terrible (and when they actually make sense).
One of the most common things we talk about around Broadcat HQ is compliance training videos—probably because, like all Real Americans (TM), we hate them.
Filed Under:
-
Compliance Design Club is here AND IT IS EVERYTHING.
YOU GUYS! Compliance Design Club HAS LAUNCHED! It's time to celebrate: so go ahead and play this air horn sound effect like 10,000 times. I'll wait.
-
2019 Compliance Institute recap: MY, HOW THINGS HAVE CHANGED.
You guys: we just got back from the SCCE’s annual conference—you know, Compliance Mardi Gras—and MY, HOW THINGS HAVE CHANGED over the past few years.
-
British accents? We've got 'em (kinda). [Guest post from Christian Hunt of Human Risk]
So last month, I recommended this ex-in-house guy's blog to our Newsletter subscribers (not a subscriber,…
Filed Under:
-
You should buy this guy’s book about compliance training; here’s why.
As a Broadcat Blog Reader (TM), we can safely assume two things about you.
Filed Under:
-
The five (circles of hell) stages of buying compliance training, explained.
There is probably no more soul-crushing task than being assigned to buy compliance training for a large organization. (“Assigned” is operative; no one has ever asked to be responsible for …
Filed Under:
-
How *not* to write a compliance policy: tips from the DOJ's new antitrust guidance.
Writing a clear, easy-to-understand compliance policy is hard—so hard that the Department of Justice struggles with it, too.
Filed Under:
-
This is the best compliance training video ever made: here’s why.
Long-time readers will know we are fairly critical of compliance training videos, a fact that puts us squarely on the side of everyone in the entire world who is not in the business of selling comp…
Filed Under:
-
What Hui Chen (the DOJ's former compliance expert) said about Broadcat.
In case you missed it: we got a major shout-out from Hui Chen in her Compliance Week keynote. Here’s what happened.
Filed Under:
-
New DOJ guidance: focus on managers in your corporate compliance program (plus: dog jokes)
In case you missed it: the Department of Justice just released their 2019 update
Filed Under:
-
Just-in-time vs. on-demand training: the difference, explained.
Quick: what does “just-in-time training” actually mean? And how is it different than “on-demand” training?
Filed Under:
-
Before you do compliance training, ask three questions.
Want to avoid a compliance training disaster? Want to ensure it will be useful and relevant and avoid resulting in your sales team storming your office with pitchforks a…
Filed Under:
-
What is 'compliance training,' anyway? A simple explanation of what it is—and isn't.
One of the tough things about ethics and compliance is that it involves a lot of relatively complex, abstract concepts. As a result, it's really easy to get stuck with fuzzy definitions f…
Filed Under:
-
How do you make defensible compliance training?
Does scoping out compliance training feel overwhelming?
Filed Under:
-
Could you defend your compliance training *content* to the Department of Justice?
Not just "could you show you've done compliance training." Could you defend what your training actually covers, so that you can answer the questions the DOJ has sa…
Filed Under:
-
Yes, you should give your employees compliance checklists. Here's why.
If you’ve been doing compliance for a while, you’ve probably had someone from your business ask you for
Filed Under:
-
Broadcat named a behavioral compliance best practice!
Hey, check it out: our approach—and one of our job aids specifically—was named a behavioral compliance best practice! And by an academic journal, so it's legit!
Filed Under:
-
How do you get your managers involved with compliance training?
Want your business to own compliance culture? Then you need to get your managers involved in spreading the message.
Filed Under:
-
A simple way to explain the difference between legal and compliance.
"Wait, so are you like the legal team?” How many times have you received that question? And how well do you think your answers have gone over?
Filed Under:
-
Broadcat is in startup accelerator Praxis Labs!
Hey, we’ve been selected to be one of the companies in Praxis Labs’ 2019 class! Here's what that means.
Filed Under:
-
Here’s what happens when you create a job listing titled ‘ex-lawyer.’
Back in May, we put out the word that we were hiring an “ex-lawyer." Here’s what happened.
Filed Under:
-
Three academic works on compliance and ethics that you should read.
At the moment, we’re doing a lot of strategy, research, and product development. I’m not gonna go into details, but it involves a patent filing and me l…
-
The best way to make terrible compliance training: put in a time requirement.
Time-based compliance training requirements—like "you have to do 3 hours each year"—are terrible and counterproductive.
Filed Under:
-
The "millennials don't read" myth and compliance training videos.
Broadcat is like 80% millennials. And that means we can get treated like aliens at compliance conferences and in compliance marketing, where people happily throw around millennial stereotypes—espec…
Filed Under:
-
A simple reason why no one remembers your compliance training.
If you’ve been following us, you know that we think employees should not have to memorize compliance training.
Filed Under:
-
Three fake stats about compliance training design—and the truth.
I’m speaking at an academic conference on compliance measurement at UC-Irvine this weekend—so in the spirit of that, let’s get sciencey! Or rather, pseudo-sciencey.
-
Infographic: 10 ways thinking operationally will transform your compliance training
We love operationalizing compliance. We started writing about what it actually means back in April 2017, and as of today that post is …
Filed Under:
-
Three things define effective compliance training—and here's what they are.
Most compliance training is awful, and we usually misdiagnose why.
Filed Under:
-
Does your compliance training solve a real problem?
If you stopped doing compliance training tomorrow, would anything change at your company? That is, would your employees act any differently?
Filed Under:
-
Yes, you can actually be "done" with compliance training—here's how.
Do you ever feel like managing corporate compliance training is an impossible, never-ending task?
-
Six compliance training lessons from a trip to a warehouse.
I recently went on a field trip to a major retailer's distribution center. I sat in with the newest recruits during orientation to see …
Filed Under:
-
The market dipped. If you got nervous, you might have an ROI problem.
A blip in the market shouldn't make you nervous—unless you're not sure of the ROI of your compliance program. If that's you, here's what to do about it.
Filed Under:
-
Hey, boards: is your company’s compliance program designed to work?
Or is it just designed to generate a lot of busywork? And can you tell the difference?
Filed Under:
-
Want to measure corporate compliance? Look for the dirty socks.
If you read our blog, you are probably on board with the concept that corporate compliance should produce measurable results. We talk about it on this blog and in
-
Don't ask “can we do this ourselves"—it's the wrong question. Here's why.
Now that I run a company, it is sometimes embarrassing to look back at my in-house career and realize how clueless I was about how business works.
Filed Under:
-
You don’t need annual compliance training, but we made some anyway. Here’s why.
So here's the thing: we think saying "you need to do formal, annual compliance training" is overblown. ...but we made an annual compliance training course anyway.
Filed Under:
-
Filed Under:
-
Quiz: are you independent? Eight questions to ask yourself.
If you are a Chief Compliance Officer, what's your move if you: - Are forced to lie or cover something up?
Filed Under:
-
How to prove your compliance program works. [conference preview]
If you want to prove your compliance program works, you have to make a business case for it. Because you work in corporate compliance, not Free Money Tree compliance. And so it's not …
Filed Under:
-
We’re explaining how to show your program works, in dollars. You should attend.
Hey, what’s the business case for your compliance program?
Filed Under:
-
Excerpt: Yes, you can spend $300,000 and still be checking a box.
Here's an excerpt from our book, "Why most compliance training fails... and how to fix it."
Filed Under:
-
Understand, don't just listen: the icons origin story.
The idea for creating standardized icons came from a client meeting, but it’s not what the client originally asked for. And that explains the difference between…
-
Your visuals need to mean something—especially if you're global.
Here's something lots of well-meaning compliance people say that can cause a lot of unintentional chaos:
-
You need to standardize your compliance guidance—because of bad bathrooms.
Earlier this week, I recorded an episode of Leona Lewis' Masters of Disaster podcast.
-
Compliance icons are here—and they'll transform your program.
“Cool, thanks for this. I’ll definitely pretend to read it.” - your employees, getting your latest compliance guidance.
Filed Under:
-
One Year in a Hidden Industry
This post is by Ryan, our design lead. I recruited Ryan from a digital strategy agency a little over a year ago to set up and run the …
Filed Under:
-
Hui Chen weighs in on compliance training.
In case you missed it: Hui Chen, the DOJ’s outgoing compliance expert, weighed in on compliance training this weekend.…
Filed Under:
-
Make your riskiest stuff easiest to understand.
Quick, what compliance risk keeps you up at night? Got it? Good. That risk should, from your employees' perspective, be the easiest to understand. Here, let me explain this with a pic…
-
Kill stuff that isn't working (or, why we're not on Facebook anymore).
Yep, we took down our Facebook page today. Here's why.
Filed Under:
-
50% of compliance professionals just winging it, survey says
Courtney and I just got back from Compliance Week, where I was presenting with Jen and Shawn from Walmart and GM. As shown here:
Filed Under:
-
How do you spend your compliance training budget?
How do you allocate your compliance training budget? Does the majority go to high-level, all-employee stuff? Or do you focus it where you have the highest risk?
Filed Under:
-
Why your team needs to take vacation. Especially if you're in compliance.
We are pro-vacation at Broadcat.
Filed Under:
-
See us tackle compliance training (with Walmart and GM) at CW '17.
Next week, I’ll be moderating a panel at the Compliance Week conference between two friends of ours: Jen Buchanan of Walmart and Shawn Rogers of General Motors.
Filed Under:
-
You may want instant gratification, but you don’t need it.
You hear a lot about instant gratification. Especially in the context of working with millennials.
Filed Under:
-
If online compliance training is so awful, why do you still do it?
You probably do not like online compliance training.
Filed Under:
-
We've supercharged your subscription!
Hey there! I’m Courtney, one of the latest additions to the Broadcat team. And if you're one of our customers, I'm here to help.
Filed Under:
-
Operationalizing compliance: how to get started.
OK, let’s review: You’ve read the DOJ’s “Evaluation of Corporate Co…
Filed Under:
-
What "operationalizing compliance" actually means—and why it matters.
Ever since the Department of Justice released the Evaluation of Corporate Compliance Programs, folks have been talking about the concept of “operationalizing” compl…
Filed Under:
-
The Evaluation of Corporate Compliance Programs, Spider-Man, and you.
The Department of Justice’s “Evaluation of Corporate Compliance Programs” rests on two assumptions: 1. Compliance has a seat at the table.
Filed Under:
-
Never "make it pretty."
Never ask anyone to make your compliance materials “pretty.” Because you do not want “pretty.” You want “useful.” They are different.
Filed Under:
-
Winter is coming.
What’s your doomsday scenario? That is, what event would totally wipe out your compliance program as j…
Filed Under:
-
Another day, another podcast interview!
In case you haven't heard, we've got"the beat:" Ricardo was recently interviewed by Eric Morehead for the
Filed Under:
-
Forget "best practices."
The first step in recovery is admitting you have a problem. And in corporate compliance, our problem is that we are addicted to best practices.
-
No, you don't have an engagement problem.
You do not have an engagement problem with your compliance training.
-
Our seal came in. And our tattoos.
Check out what Rachel made: our very own corporate seal.
-
When employees attack (your program)
What should you do when you get negative feedback on your compliance training?
-
Why are Ikea instructions so hard?
So, we’ve just moved into our new office. And we’re a startup, which means that (1) we like cool things but (2) we have to be resourceful in finding them.
-
If you can't beat 'em, Pokemon 'em
Sometimes, staying relevant to your employees requires you to deviate from your scheduled stuff in order to engage with them on a real-time cultural moment.
-
Ouch, Vanilla Ice: Or, How to Use Pictures Correctly
Here’s a picture I took in Tokyo last week. Tell me, what do you think this is:
-
We got interviewed! (podcast post!)
Hey guys, today we've got something for your ears instead of your eyes: Ricardo was recently interviewed by Leona Lewis for the <…
Filed Under:
-
Benchmarks are not checkmarks (+ when not to film your CEO)
Here's the nice thing about compliance: once you clear the hurdle of what the Federal Sentencing Guidelines require, you’re free to do whatever is going to work best for your company to get complia…
Filed Under:
-
WSJ report: why contrasting examples work for training
Today—April 13—the Wall Street Journal r…
Filed Under:
-
[infographic] The DOJ's FCPA Pilot Program, Visualized
On April 5, the DOJ released a memo announcing a FCPA pilot program where companies can get special leniency in exchange for special cooperation.
Filed Under:
-
Oh hey, we're on a magazine cover!
When I was a young man, I hoped that I would one day accomplish two things:
-
-
What can you give to a government official? [infographic]
As we head into the heart of gift-giving season, it's a good time to give your employees a reminder on gifts and entertainment. And to help you do that, here's an email-ready infographic with some …
Filed Under:
-
How will the DOJ's new compliance expert evaluate your program? [infographic]
Since you're the type of person that's reading a compliance blog, let's go over a few things that you probably already know, but your business clients don't.
Filed Under:
-
The Yates Memo: Simplified and Visualized
Earlier this month, the U.S. Department of Justice released the Yates Memo, its latest directive on how it prosecutes corporate crime. And since then, there have been a zillion law firm alerts and …
Filed Under:
-
[games] Two easy-to-execute games for Compliance Week
HOT UPDATE FOR 2020: Hey, friend! Greetings from the future, nearly 5 years after this blog post was first written! Below you'll find two games that you can easily play with…
Filed Under:
Popular Posts
-
A simple way to explain the difference between legal and compliance.
"Wait, so are you like the legal team?” How many times have you received that question? And how well do you think your answers have gone over?
Filed Under:
-
[games] Two easy-to-execute games for Compliance Week
HOT UPDATE FOR 2020: Hey, friend! Greetings from the future, nearly 5 years after this blog post was first written! Below you'll find two games that you can easily play with…
Filed Under:
-
How to Write a Great Compliance Newsletter
How many times have you started writing your compliance newsletter—that you'll distribute to errrrrybody, BTW—and thought, "Man, I wish there was something that spelled out how to do this well."
Filed Under:
-
Quiz: are you independent? Eight questions to ask yourself.
If you are a Chief Compliance Officer, what's your move if you: - Are forced to lie or cover something up?
Filed Under: